Q. Do you ever sell your mailing list?
A. NO! Just like you, we hate junk mail. It is our policy to NEVER sell or rent our mailing list to anyone else. Rest assured that if you join our mailing list (catalog or e-mail) you will never get junk mail because of us.
Q. What is the turnaround time on orders?
A. Under normal circumstances, your order is processed and shipped the next business day after it was placed (except in cases where special shipping is requested). Our standard method of shipping is U.S. Mail, with an expected shipping time of seven to ten business days.
Using any alternate shipping option, as long as your order is placed before 9:00AM Central Time it will be processed and sent out the same day. Orders received after 9:00AM Central Time are shipped within 24 hours (except orders received on a Friday).
Q. Why do I have to enter my e-mail address?
A. In order for your order to be processed properly, we must have a valid e-mail address. Not only does it allow us to contact you directly should there be a problem with your order, but it also enables our processing software to automatically e-mail you an order confirmation. Without this information, your order will not be delivered to our fulfillment department and will significantly delay your order.
Q. How do you handle backorders?
A. In the unlikely event that we run out of a particular item, you will be notified of a backorder and we will make arrangements to ship it to you when it is placed back in stock.
Q. What is your return policy?
A. Anything you purchase from our website or mail order catalog is guaranteed against defects in workmanship and materials. Contact us at firstname.lastname@example.org if you have a problem with anything purchased directly from our website. Purchases from local retailers must be returned where the purchase was made.